Privacy Policy
veridynaeon Financial Planning Services
Effective Date: January 15, 2025
Introduction
At veridynaeon, we understand that your financial privacy matters deeply. This policy explains how we collect, use, and protect your personal information when you use our seasonal financial planning services. We're committed to being transparent about our data practices and giving you control over your information.
This policy applies to all users of veridynaeon.com and our related services. By using our platform, you agree to the data practices described in this policy.
Information We Collect
We collect several types of information to provide you with personalized financial planning services:
Personal Identification Information
- Full name, email address, and phone number
- Postal address for service delivery
- Date of birth for age-appropriate financial advice
- Employment status and income information
Financial Information
- Current savings and investment accounts
- Monthly income and expense patterns
- Financial goals and planning preferences
- Transaction history within our platform
Technical Data
- IP address and browser information
- Device type and operating system
- Usage patterns and feature preferences
- Cookies and similar tracking technologies
How We Use Your Information
Your information helps us deliver better financial planning services. We use your data for several specific purposes:
- Creating personalized seasonal budget recommendations
- Sending relevant financial education content and webinar invitations
- Improving our platform based on user behavior and feedback
- Communicating important account updates and policy changes
- Providing customer support and resolving technical issues
- Ensuring platform security and preventing fraudulent activity
We never sell your personal information to third parties or use it for purposes beyond what's described in this policy.
Data Sharing and Third Parties
We work with carefully selected partners to provide our services, but we maintain strict controls over how your data is shared:
Service Providers: We share necessary information with companies that help us operate our platform, including hosting providers, email services, and payment processors. These partners are contractually bound to protect your information.
Legal Requirements: We may disclose information when required by law, such as responding to court orders or government requests, or to protect our rights and the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this privacy policy.
We do not share your information with marketing companies, data brokers, or other third parties for their commercial purposes.
Your Rights and Choices
Under UK data protection laws, you have significant rights regarding your personal information:
Request a copy of all personal information we hold about you, provided in a clear and understandable format.
Update or correct any personal information that is inaccurate or incomplete through your account settings or by contacting us.
Request deletion of your personal data, subject to certain legal and operational requirements for record-keeping.
Limit how we use your information in certain circumstances, such as when you question its accuracy or legality.
Receive your personal data in a structured format that can be transferred to another service provider.
Opt out of certain types of data processing, including direct marketing communications and automated decision-making.
To exercise these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information:
- End-to-end encryption for all financial data transmission
- Secure servers with regular security audits and monitoring
- Multi-factor authentication options for account access
- Regular staff training on data protection and privacy practices
- Automated systems to detect and prevent unauthorized access attempts
While we use industry-standard security practices, no online system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal requirements:
- Account information: Retained while your account is active, plus 7 years after closure for regulatory compliance
- Financial planning data: Kept for 6 years to support ongoing advice and tax-related requirements
- Communication records: Stored for 3 years to maintain service quality and resolve disputes
- Technical logs: Automatically deleted after 12 months unless needed for security investigations
When we delete your information, we ensure it's removed from all our systems and cannot be recovered.
International Data Transfers
Some of our service providers are located outside the UK and European Economic Area. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for transfers within multinational service providers
These measures ensure your data receives the same level of protection regardless of where it's processed.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and analyze usage patterns. We use several types of cookies:
- Essential cookies: Required for basic website functionality and security
- Analytics cookies: Help us understand how users interact with our platform
- Preference cookies: Remember your settings and personalization choices
- Marketing cookies: Used to deliver relevant content and measure campaign effectiveness
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to your registered address
- Prominent notice on our website homepage
- In-app notifications when you next use our services
We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.
Contact Information
If you have questions about this privacy policy or want to exercise your data rights, please contact our Data Protection Team:
Address: Halls Arms Business Centre, Clitheroe Road, Preston PR3 2XR, United Kingdom
Email: privacy@veridynaeon.com
Phone: +44 845 606 5606
We aim to respond to all privacy-related inquiries within 30 days. For urgent security concerns, please call our support line directly.